01Delivered
AMACC platform · Ariel Awards
The platform for the Mexican Academy of Film Arts and Sciences, serving the Ariel Awards.
Work
The proof, stated as proof, in three tiers.
The firm is young and the case library is thin, and we say so plainly. What we show lives in three tiers we keep distinct on purpose, where our partners come from, what the team has already built, and what is in construction right now.
How to read this page
Three tiers, read by their temperature
Pedigree
Where our partners come from, the houses where they built the craft. It is the maker's mark, cool and set.
Built-for
The systems the team has designed and shipped, with permission to mention them. Finished work, still warm.
Pipeline
What is designed and in construction right now. Still molten, still in the forge. Funeza is the flagship case.
Tier one · Pedigree
Where our partners come from
These are the houses where our partners built their craft. They are employers, the place the expertise was forged that you now put to work in your operation.
- AmazonOperations at scale and regional management, across CX and logistics.
- GigamonTechnology and network infrastructure inside a global company.
- SpotOnExperience and operations at a high-growth platform.
- Mercedes-BenzLegal, compliance, and HR in financial services, heading the area in Mexico.
- HenkelInternal systems and operating tools for an industrial multinational.
Each name is an employer where a partner built real depth. The full table, with each pedigree by person, lives on the team page.
Tier two · Built-for
What the team has already built and shipped
Systems the team designed, built, and put into operation, with permission to mention them. Each one is code that shipped, still warm from the last delivery.
02Delivered
Vivanta · AI health work
The artificial-intelligence work applied to the health sector with Vivanta.
03In production
Telcel quoting app · Qualcomm
The plan-quoting application for Telcel and Qualcomm, running in production.
04Delivered
Henkel internal tools
An e-learning system, an image processor, and an inventory application, built for Henkel internal operations.
05Delivered
Government platforms
Public-sector platforms, becas, the Distintivo H y M, and budget tools.
06Delivered
Production systems · engineering
Abraham's engineering pedigree, from Fondeadora to production systems, sits here as built engineering.
There is more on the shelf, still being packaged as a public case before we show it. When a build is ready to tell well, it moves up here.
Tier three · Pipeline
What is in construction right now
This is still in the forge, designed and in progress. We show it molten, with its quantified return case, and we call it by its real status, a pipeline conversation that a partner still scopes.
Flagship case · designed and in progress
Funeza
A funeral-services operation with twenty-eight years in business, six to seven branches across Mexico City and the State of Mexico, running 24/7. The structural challenge is forty to fifty percent annual rotation on the call center and revenue leakage from selling at unauthorized prices.
The diagnosis we delivered
A 24/7 operation with uneven service quality across branches, physical welcome kits that get lost, and people who ask again and again for their reference number. The rotation drains cost every year and the unauthorized pricing drains revenue every month.
Five agents, designed to fit
Prospection
Handles leads from social, search, WhatsApp, and phone, with a first response under ten seconds.
Post-sale
Digital welcome kits, automated collections, and instant account statements.
Service companion
A 24/7 companion for the family by WhatsApp and voice through the whole funerary process.
Branch management
Protocol monitoring and quality assurance kept even across every branch.
Quality
Post-service surveys, review generation, and early issue detection.
The return case, quantified
| Metric | With people | With OwnCX agents |
|---|---|---|
| Availability | Business hours, Monday to Saturday | 24/7, year round |
| First response | One to five minutes | Under ten seconds |
| Protocol compliance | Variable across branches | Even and monitored |
| Annual rotation | Forty to fifty percent | Resolved at the root |
| Unauthorized pricing | Frequent | Structurally impossible |
The window, illustrative
The design contemplates five agents in an illustrative ten-week window to production, with a shadow-mode rollout, where humans oversee the AI before the switch to live.
Scope is set by a partner.
Funeza is a pipeline conversation, designed and in progress. We treat it as what it is, a fully specified operation that a partner still scopes.
A second pipeline relationship
A hospitality conversation, still early. We name it as exactly what it is.
The honest footing
We say where the firm stands today
The firm is young and the case library is still growing. The value is senior operator depth plus AI-first delivery, demonstrated live through Naiyel. We never claim a closed reference the firm does not have. When a case does not exist in your vertical, we tell you and we walk you through the ones we do have in adjacent verticals.
The next step
Forge your own diagnosis and watch it come to life
The best proof of how we work is the one you run yourself. Tell Naiyel what is going on in your operation and he returns a named diagnosis in seconds. A senior partner reviews it before it becomes a proposal.