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Experience & Operations

We would map the journey, find the structural gaps, and build the experience ecosystem that fixes them, from contact-center transformation and a Lean Six Sigma operations rebuild to the leadership, culture, and adoption that let your people run the new system well.

What we would build

We would map the journey, find the structural gaps, and build the experience ecosystem that fixes them. The scope runs from contact-center transformation and a Lean Six Sigma operations rebuild to the leadership, culture, and adoption on the business side that let your people run the new system well. Led by Alfredo Guillén.

Alfredo GuillénLed byAlfredo GuillénFounder & Chief Experience Officer

Amazon, Gigamon, SpotOn; EGADE (Tec de Monterrey) MBA; Lean Six Sigma Black Belt; native bilingual.

The Hold

Naiyel and the AI family draft the first version within hours, and a senior partner reviews, corrects, and clears it before it reaches you. The partner owns the diagnosis, the judgment, and the final forty percent.

Around this system

No area works alone. These are the partners who sit around the same system, under one accountable owner.

Day-one practiceExperience & OperationsWe would map the journey, find the structural gaps, and build the experience ecosystem that fixes them, from contact-center transformation and a Lean Six Sigma operations rebuild to the leadership, culture, and adoption that let your people run the new system well.
Day-one practiceMarketing & Public RelationsWe would build the marketing and communications engine around the new operation, with CXon executing.Day-one practiceLeadership & Human DevelopmentWe build the enablement and the leadership program that lets your people run the new system well.

What comes next

Start with what is happening in your operation.

Talk to the partner who would build itExplore with Naiyel